Burton Smart Home FAQ

No, we only install what we sell. Monthly monitoring is required. However, we have a Lifetime Warranty, Lifetime Price Lock, and Free Service Calls for the life of the account.

No, we only update what we can monitor ourselves, if the system can be taken over and monitored by us.

No, we only install what we sell. Monthly management fee is required. If you decide you want surveillance cameras with a security system, monthly monitoring is required and covers the cameras. 

No. Our security system requires monthly monitoring for a monthly fee.

No. Our surveillance cameras require a monthly fee. However, we have Lifetime Price Lock, Lifetime Warranty, and Free Service Calls for the life of the account. 

No. We only install what we sell.

No. We only service what we sell. We only install monitored smoke detectors and require our monitored security system.

With our subscription, you’re not just paying for the equipment; you’re paying for verified protection. Our system sends a verified signal to our monitoring system, and we contact emergency responders, meaning the police know exactly where you are and where the alarm is going off, even down to the specific area of the breach.

DIY systems don’t offer this level of integration or reliability. They also lack regular system updates (think of it like skipping your iPhone updates), which means they quickly go out of date and become more vulnerable over time.

Your system receives automatic updates every day and manual updates every two weeks. These updates are included in your subscription and ensure your system stays current and protected.

The subscription also covers the team behind your system, not just the alarm. This includes breach response, encryption updates, password security, and those monitoring breach locations. In comparison, DIY systems only give you the alarm itself, without the expert support behind it.

They can be safe initially, but DIY systems go out of date quickly and often lack critical security updates, which makes them vulnerable to hacking over time.

It means your system has multiple layers of security that must be bypassed one by one before anyone could even attempt to access it. By the time a hacker reaches the second layer (if they get that far), our system has already detected them—alerting our team and deterring further attempts.

DIY systems typically do not have this level of layered protection, leaving them far more exposed to cyber threats.

Yes—absolutely. Cameras without encryption or regular security updates are among the easiest targets for hackers. Regular updates and encryption are what keep your cameras protected and your footage secure.