Privacy Policy
How We Collect Customer Information
We may collect customer information when you visit our website, submit a contact form, request services, leave comments, upload media, create an account, schedule an appointment, communicate with us by phone, email, or SMS, or otherwise interact with our website or business.
The information we may collect includes your name, phone number, email address, mailing address, service address, appointment details, billing information, comments submitted through the website, IP address, browser user agent string, and any other information you choose to provide.
How We Use Customer Information
We use customer information to respond to inquiries, provide services, schedule appointments, send appointment reminders, follow up with customers, process billing, improve our website, prevent spam, maintain website security, and communicate important service or account updates.
If you opt in to receive SMS messages, we may use your phone number to send text messages related to appointment reminders, follow up messages, billing updates, account status, or other service related communications.
How We Share Customer Information
We do not sell customer personal information. We may share customer information only when necessary to operate our business, provide requested services, process payments, comply with legal obligations, protect our rights, prevent fraud, or work with trusted service providers who help us operate our website and business.
Mobile Opt-in, SMS Consent, and phone numbers collected for SMS communication purposes will not be shared with any third party or affiliates for marketing purposes.
Comments
When visitors leave comments on the site, we collect the data shown in the comments form, along with the visitor’s IP address and browser user agent string to help with spam detection.
An anonymized string created from your email address, also called a hash, may be provided to the Gravatar service to see whether you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture may be visible to the public in the context of your comment.
Media
If you upload images to the website, you should avoid uploading images with embedded location data, including EXIF GPS data. Visitors to the website may be able to download and extract location data from images on the website.
Cookies
If you leave a comment on our site, you may opt in to saving your name, email address, and website in cookies. These cookies are for your convenience so you do not have to fill in your details again when leaving another comment. These cookies last for one year.
If you visit our login page, we will set a temporary cookie to determine whether your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will set up cookies to save your login information and screen display choices. Login cookies last for two days, and screen option cookies last for one year. If you select “Remember Me,” your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie contains no personal data and simply indicates the post ID of the article you edited. It expires after one day.
Content From Other Websites
Articles on this site may include embedded content, such as videos, images, articles, maps, forms, or other content. Embedded content from other websites behaves in the same way as if the visitor visited the other website directly.
These websites may collect data about you, use cookies, embed additional tracking, and monitor your interaction with that embedded content, including your interaction with the embedded content if you have an account and are logged in to that website.
Who We Share Your Data With
If you request a password reset, your IP address may be included in the reset email.
We may share limited information with service providers who help us operate our website, provide customer support, process payments, manage communications, prevent spam, or maintain website security. These providers are only allowed to use the information as needed to provide their services to us.
Mobile Opt-in, SMS Consent, and phone numbers collected for SMS communication purposes will not be shared with any third party or affiliates for marketing purposes.
How Long We Retain Your Data
If you leave a comment, the comment and its metadata may be retained indefinitely. This helps us recognize and approve follow up comments automatically instead of holding them in a moderation queue.
For users who register on our website, if any, we store the personal information they provide in their user profile. Users can see, edit, or delete their personal information at any time, except they cannot change their username. Website administrators can also see and edit that information.
SMS consent records may be retained as needed to document consent, manage opt out requests, comply with legal requirements, and maintain accurate communication records.
What Rights You Have Over Your Data
If you have an account on this site, have left comments, or have provided personal information to us, you may request to receive an exported file of the personal data we hold about you, including any data you provided to us. You may also request that we erase personal data we hold about you. This does not include data we are required to keep for administrative, legal, billing, security, or compliance purposes.
Where Your Data Is Sent
Visitor comments may be checked through an automated spam detection service.
Information submitted through forms or SMS opt in methods may be processed through trusted service providers used to operate our website, communication systems, and customer service tools.
Privacy Policy Access
This Privacy Policy is available on a single dedicated page and should be linked from all pages of this website, typically in the footer or header.
SMS Terms & Conditions
1. SMS Consent Communication
The information, including phone numbers, obtained as part of the SMS consent process will not be shared with third parties for marketing purposes.
2. Types of SMS Communications
If you have consented to receive text messages from [Burton Smart Home And Security Systems], you may receive messages related to appointment reminders and follow up messages.
3. Message Frequency
Message frequency may vary. You may receive up to 10 SMS messages per week regarding your appointments or account status.
4. Potential Fees for SMS Messaging
Standard message and data rates may apply, depending on your carrier’s pricing plan. These fees may vary if the message is sent domestically or internationally.
5. Opt In Method
You may opt in to receive SMS messages from [Burton Smart Home And Security Systems] by submitting an online form.
6. Opt Out Method
You can opt out of receiving SMS messages at any time. To do so, simply reply “STOP” to any SMS message you receive. You may also contact us directly to request removal from our messaging list.
7. Help
If you are experiencing any issues, you can reply with the keyword “HELP.” You may also get help directly from us at 407-349-4040.
8. Standard Messaging Disclosures
Message and data rates may apply.
You can opt out at any time by texting “STOP.”
For assistance, text “HELP” or visit https://bshsecurity.com/privacy for the Privacy Policy.
Message frequency may vary.